Monday, May 27, 2024

How generative AI business goals to improve business results

Any corporation might see a major shift with the efficient use of IT resources to meet business objectives. However, considerable obstacles make it more difficult to incorporate transformational technology into business procedures. Business owners sometimes struggle with the uncomfortable reality of learning about IT problems affecting their operations only after client complaints have surfaced, giving them little opportunity to proactively reduce difficulties. Lack of timely knowledge makes it difficult to resolve problems quickly and causes a gap between the IT team’s efforts and the overall business goals of the firm. The requirement to use several vendor support teams to solve problems makes this divergence even worse by diverting time and resources from crucial business operations.

To guarantee your company achieves its goals and to maintain success, the revolutionary potential of generative AI technology may be used in conjunction with strategic implementation and cooperation to close the gap between IT and business objectives.

Large language models (LLMs)-powered advances in generative AI continue to spawn innovative solutions that assist businesses in overcoming these enduring organizational difficulties. These innovations follow rapid advancements in IT and cloud technologies that allow corporate firms across sectors to develop at scale, penetrate new markets, and uncover new success strategies. Improvements in hybrid cloud technologies, which facilitate the deployment, management, and security of applications across various cloud environments, stand out among these developments.

However, a sizable hybrid cloud estate may easily become complex, requiring IT staff to spend a lot of time monitoring it to assure security and functionality. Tens of thousands of apps are hosted on the IT networks of many organizations’ hybrid cloud networks. With so many apps available, it becomes very difficult for IT operations to concentrate on attaining targeted business results. IT workers must immediately monitor and comprehend the signals that every application generates in order to assess the health of the application and the network and be prepared to take action if something has a negative influence on business performance. It is challenging to link IT operations to business objectives in a complex hybrid cloud IT environment and take preventative measures.

The difference between stakeholder communication and IT observability

IT teams observe and make decisions by using various application performance monitoring tools to determine the health of the many applications running throughout their IT and hybrid cloud ecosystem. Business leaders don’t have easy access to this crucial information (or the technical training needed to understand it), which often leaves them in the dark about IT complications and how they may impact day-to-day work and business goals. This communication disparity can lead to confusion and inefficiency in addressing critical issues.

It might be difficult to explain the implications of technical problems to the right business stakeholders. Organizations struggle with communicating to distinct business personas because different stakeholders have varied levels of technical skill.

IT operations must ensure that many connected systems and platforms continue to be completely visible, which involves a lot of cooperation and work. It can be difficult to choose the right key performance indicators (KPIs) to gauge the success of observability initiatives since these metrics must show the value and impact of observability on business operations, which isn’t always obvious from an IT perspective. IT operations need to demonstrate how observability directly affects business performance and results.

Realizing generative AI’s potential for IT solutions and business impact

IT professionals may monitor and evaluate IT alerts using common observability technologies to identify their relevance to the business. However, this procedure frequently isn’t in line with corporate aims, which results in inefficiencies and misunderstandings. Given that business executives need contextualized information to make wise choices, communicating the business effect of IT issues to the appropriate stakeholders is a difficult challenge.

Considering these difficulties, the use of generative AI presents a viable means of assisting enterprises in maximizing commercial value while limiting detrimental IT effects. IT operations may use generative AI’s flexibility to observe the network and alert IT specialists to potential problems and IT events thanks to its multi-domain and extended capabilities surrounding content production, summarization, code generation, and entity extraction. Large language models, meanwhile, can offer granular, contextual information to explain and specify IT implications on many business sectors.

By communicating IT alert information to the appropriate business stakeholders in a language they can understand and with pertinent facts, generative AI helps close the communication gap. According to the corporate persona, it can give individualized information, allowing stakeholders to comprehend how the problem would affect them individually.

Business users are informed about the influence on their processes via the generative AI solution’s usage of LLMs, which highlight the precise part of each process that is impacted. Information like the impact point, ramifications for their division or profit center, and the overall influence on the business can all be provided.

Consider the case when the Salesforce and SAP interface is offline. In that situation, generative AI may identify every downstream process that can have an impact on business results and offer specifics on how the IT event happened (such as an interface or data load issue). IT operations may then communicate with stakeholders about the issue using AI-generated, industry-specific terminology to assist business executives in understanding the event’s context and potential effects. If business users’ typical procedures are impacted, generative AI may also provide workarounds or alternate methods to help them continue with their activities. Business executives can go on with their operations efficiently even in the face of IT difficulties thanks to this degree of contextualized information.

Making business-driven decisions with generative AI

Faster and more accurate analysis is provided by generative AI employing LLMs. By giving business-driven decision making priority, this enables firms to alter IT operations, resulting in more effective and efficient operations. company executives are further empowered to make educated decisions by using generative AI to validate and prioritize IT issues based on their relevance to the company and to provide tailored communication of IT concerns to suitable stakeholders.

While an entire system is still being developed, generative AI employing LLMs enables a more practical approach of presenting potential solutions and contextual information beyond simple event notifications to business executives. Organizations may start using different tools and systems today to reap these benefits. Integration efforts might concentrate on integrating generative AI into current platforms (such SAP, CPI interfaces, Signavio, and Salesforce) in order to accomplish certain results.

image credit to IBM

These interfaces enable a comprehensive perspective and efficient management of IT alarms across several platforms. IBM Consulting offers tool integrations, and we can guarantee a company-wide solution that goes beyond certain proprietary platforms.

Organizations have a revolutionary chance to increase business value while limiting detrimental IT effects thanks to generative AI. By integrating IT operations with business needs, utilizing contextualized data, and offering tailored solutions, generative AI enables enterprises to make educated decisions and maintain smooth operations.



  1. […] For your friends’ enjoyment, you are preparing a smoothie. Your friend Ruchir comes over with a delicious apple and provides it to you to finish your refreshing masterpiece after it has already been blended with various fruit and yogurt. The drink is practically finished now, yet you can almost still smell the hints of apple. Ruchir announces, “I’ve changed my mind, I need to leave and would like my apple back,” before you take a taste. You respond, “Ah, excuse me, but that’s just not possible.” In a moment, we’ll return to this incident and discuss how it pertains to ChatGPT and reliable AI. […]


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