IBM and AWS Expand Partnership to Deal Generative AI Solutions

IBM and Amazon Web Service(AWS) announced a partnership to enable more clients operationalize and benefit from generative AI. IBM Consulting plans to train 10,000 consultants on AWS by 2024 to deepen and expand its generative AI expertise and deliver joint solutions and services with generative AI capabilities to help clients across critical use cases.

IBM Consulting and AWS offer AI solutions and services to clients in many industries. Now, the firms are adding generative AI to their products and services to help clients swiftly integrate AI into AWS-based business and IT operations. IBM Consulting and AWS will launch these solutions:

Contact Center Modernization with Amazon Connect IBM Consulting and AWS used generative AI to create summarization and categorization functions for voice and digital interactions to allow chatbot-live agent transfers and provide summarized details to speed resolution and improve quality management.

AWS Platform Services This product, launched in November 2022, now uses generative AI to handle IT Ops, automation, and platform engineering across the cloud value chain. Through intelligent issue resolution and observability, the new generative AI capabilities help clients improve business serviceability and availability for AWS-hosted apps. Uptime and mean time repair will improve, allowing clients to respond promptly to concerns.

Supply Chain Ensemble on AWS This anticipated service will include a virtual assistant to help supply chain workers meet customer expectations, improve inventories, decrease costs, streamline logistics, and identify supply chain risks.

IBM Consulting will also incorporate AWS generative AI technologies into its own IBM Consulting Cloud Accelerator to speed up cloud transformation for AWS clients. This aids reverse engineering, code development, and conversion.

Dedication to AWS watsonx integration skills and growth

IBM is one of the first AWS Partners to use Amazon Bedrock, a fully managed service that makes industry-leading foundation models (FMs) available through an API so clients can choose the best model for their use case. IBM has extensive experience with AWS’s generative AI services, including Amazon SageMaker and Amazon CodeWhisperer.

Clients implementing generative AI need AI knowledge and a strong grasp of AWS capabilities. IBM Consulting’s Center of Excellence for Generative AI provides mutual clients with access to generative AI experts.

Today, IBM Consulting announced it will train 10,000 consultants on AWS generative AI services by 2024. An exclusive, partner-only program will train them on the top use cases and best practices for customer engagement with AWS generative AI services. This will improve their understanding, let them interact with technical personnel, and support AWS-innovating clients.

“Enterprise clients want expert help to build a strategy and develop generative AI use cases that drive business value and transformation while mitigating risks,” said IBM Consulting Senior Partner, Global AI & Analytics Leader Manish Goyal. “Paired with IBM’s AI heritage and deep expertise in business transformation on AWS, this suite of reengineered solutions with embedded generative AI capabilities can help our mutual clients to scale generative AI applications rapidly and responsibly on their platform of choice.”

IBM is also fulfilling client demand for generative AI capabilities on AWS by offering watsonx.data, a fit-for-purpose data store built on an open lakehouse architecture, as a fully managed SaaS option in AWS Marketplace. Watsonx.ai and watsonx.governance will be on AWS by 2024. This adds on the two businesses’ past commitments to simplify IBM data, AI, and security product consumption on AWS.

“Our customers are increasingly seeking technical support and AI expertise to build and implement a generative AI strategy that drives business value from their entire cloud value chain,” said AWS Managing Director, Global Systems Integrators Chris Niederman. “We are excited to be working with IBM to include embedded generative AI capabilities that assist our mutual customers scale their applications and help IBM consultants deepen their expertise on best practices for customer engagement with AWS generative AI services.”

IBM is also fulfilling client demand for generative AI capabilities on AWS by offering watsonx.data, a fit-for-purpose data store built on an open lakehouse architecture, as a fully managed SaaS option in AWS Marketplace. Watsonx.ai and watsonx.governance will be on AWS by 2024. This adds on the two businesses’ past commitments to simplify IBM data, AI, and security product consumption on AWS.

Scalable generative AI for telecom

IBM and AWS’s strong partnership benefits clients. Bouygues Telecom, a leading French communications service provider with a history of innovation, hired IBM Consulting to support its evolving cloud strategy to explore, design, and implement AI use cases at scale while allowing teams to choose cloud and AI providers based on departmental and application needs.

The team used IBM Garage to co-design a custom data and AI reference architecture for Bouygues Telecom’s cloud and on-premises AI and data projects across numerous cloud scenarios.

IBM Consulting helped Bouygues Telecom construct proof-of-concept models and scale them into production fast with the new AWS AI platform, reducing costs and risks. The platform lets their data scientists focus on complicated, high-value AI projects rather than single solutions, improving productivity, purpose, and satisfaction.

A changing relationship

IBM and AWS have over 40 years of combined AI solution experience and work with clients who want to use AI for cost, efficiency, and growth either by demonstrating the technology, defining use cases, or co-creating bespoke solutions.

AWS Premier Tier Services Partner IBM has over 22,000 AWS certifications and 17 AWS Service Delivery and 16 AWS Competency designations. Today’s news strengthens this historic collaboration and shared enterprise AI benefit. IBM Consulting helps clients set guardrails that correspond with the organization’s principles and norms, minimize bias, and manage data security, lineage, and provenance to expand business AI.

IBM Consulting facilitates business transformation for clients with hybrid cloud and AI technologies and our open ecosystem of partners. Many of the world’s most innovative and important firms trust us to update and secure their most complex systems due to our deep industry expertise in strategy, experience design, technology, and operations. Open collaboration and IBM Garage, our co-creation strategy, help our 160,000 consultants turn ideas into results.

Future direction and intent statements by IBM are subject to change or withdrawal without notice and are goals and objectives only.

News source: