We’re happy to report that Partner Companion is now available to more Google Cloud Services Partners, after an amazing preview at Google Cloud Next 2024!
Google Cloud have faith in the strength of their alliances. Partner Companion uses generative AI to provide them with the data they require in order to prosper. It’s a calculated risk taken to ensure the success of our partners as well as a demonstration of Google AI technology. It’s intended to improve the expert services they provide and guarantee that their clients get the best Google Cloud solutions.
What Is Partner Companion?
Partner Companion is prepared to enhance your client interaction journey if you are a Google Cloud partner. With the use of Vertex AI‘s generative AI technology, this AI-powered collaborator provides you with immediate, tailored access to the extensive knowledge base you require to succeed. Consider Partner Companion as your own, service-oriented counsellor for Google Cloud.
It receives training via the Delivery Enablement Portfolio’s (DEP) product documentation, service knowledge repositories, and delivery training and enablement materials. Additionally, it is programmed to direct you to conversational agents that have been trained in nearby zones, such as Delivery Navigator templates and methodology. These interfaces will converge more over time, giving you even more straightforward interactions.
Essential Elements
Individualized Exchanges
To provide individualized advice and solutions, Partner Companion analyses client data using complex algorithms. As a result, every client is guaranteed to receive solutions that are specifically suited to their requirements and preferences.
Round-the-clock accessibility
You may provide 24/7 customer support for your business using Partner Companion. It doesn’t matter when your consumers reach out the AI advisor is always available to help and make sure they receive prompt assistance.
Multi-Channel Assistance
In addition to social media, email, chat, and more, Partner Companion can communicate with clients on a variety of platforms. An easy and consistent client experience is guaranteed by this multi-channel capabilities.
Insights Based on Data
AI-driven advisers connect with clients and gather valuable data. These insights can help your firm understand client behaviour, preferences, and trends to make better decisions.
Reliability
Partner Companion can effortlessly adapt to accommodate rising demands as your organisation expands. The AI adviser customizes its support to meet your demands, regardless of your size it can be used by small startups as well as established businesses.
Gains for Your Enterprise
Increasing Client Contentment
Partner Companion enhances client pleasure and loyalty by offering individualised and effective support services. Recurring business and word-of-mouth recommendations are higher among satisfied clients.
A Higher Level of Efficiency
Your human agents may concentrate on more complicated problems by delegating ordinary questions and duties to Partner Companion. Your customer support team becomes more productive and efficient as a consequence.
Financial Savings
Businesses can save money without sacrificing service quality when AI handles a large percentage of client contacts and eliminates the requirement for high levels of human labour.
The advantage over competitors
Partner Companion provides a competitive advantage to your organisation in an era where customer experience is a critical distinction. A crowded market can be distinguished by higher customer engagement.
How using Partner Companion changes the way you work
- Instant expertise: Concisely summarise technical documentation that is complicated.
- Personalised upskilling: Get suggestions that are specifically matched to the abilities of your team and the demands of the project.
- Real-time assistance: Obtain prompt responses to your queries and obstacles.
- Strategic planning: Create a plan to advance and expand your Google Cloud practice.
Why Use a Partner Companion?
Projects using Google Cloud must be able to quickly obtain the necessary information and learn new things continuously. Partner Companion automates this process by utilising artificial intelligence (AI) and a natural language interface to deliver accurate, fast access to our resources, which are at the forefront of the industry.
The trip will go on
The adventures of Partner Companion are far from over! Google goal is to always make your experience better. What lies ahead for you is as follows:
- Get responses that are hyper-personalized according to the user’s knowledge level and delivery profile.
- Integrated support: From the Partner Companion interface, automatically generate delivery helpdesk tickets.
- Hand-offs: Make contact with more knowledgeable agents to receive more assistance in particular areas. Long term, we see linked conversation agents operating smoothly in the background to provide you with an easier experience.
And still more is being developed!
Under the hood: Partner Companion’s supporting technology
Partner Companion makes use of the most recent generative AI models and services offered by Cloud Run, App Engine, and Vertex AI, Google Cloud’s machine learning development platform. Intent management, embedding creation, vector search, and answer summarization are all combined by its sturdy design to provide precise and pertinent information.
Accept the future
Your AI-powered ally throughout the Google Cloud customer interaction journey is Partner Companion. Take action right now to see the difference! We appreciate your opinion and ask for it as we continue to develop this potent tool.
Start now
For approximately 88K Partner users registered in the Delivery Readiness Portal (DRP), Partner Companion is currently accessible. It is intended for technical delivery and GCP practice development roles. Enter your login information to access Partner delivery enablement’s future!
