Triple Impact Connections uses ChromeOS to reduce expenses and support requests.
Triple Impact Connections supports BYOD and the cloud.
Triple Impact Connections offers contact center customer service programs to the restaurant, banking, and healthcare sectors. Nearly all of the company’s agents and management are disabled veterans and military spouses.
BPO-focused, the company provides excellent service to both clients and their clients. Triple Impact Connections was founded to reinvent contact centers. Triple Impact Connections was founded to reinvent contact centers. Most of its employees are highly skilled military spouses, and it uses a cloud-based approach that does not require expensive data center equipment.
IT stack was changed to become technology agnostic to achieve the objective of a lean, efficient corporation. The centralized management, simplicity of provisioning, reduced maintenance and troubleshooting, and simplified IT operations are the reasons it choose ChromeOS and ChromeOS Flex.
With ChromeOS and ChromeOS Flex, Triple Impact Connections has reduced support requests by 60%, saved $60,000 on cybersecurity monitoring, and saved 30% on technology adoption.
A tech-friendly strategy
In the current competitive environment, boosting revenue and minimizing expenses are crucial. It has been able to save a lot of money while keeping performance high by using ChromeOS devices. ChromeOS devices are built to last and come with automatic upgrades for ten years, which enables Triple Impact Connections agents to use them for longer periods and save money on device replacement. Furthermore, ChromeOS updates automatically in the background, allowing us to save $60,000 annually on cybersecurity monitoring while still ensuring the security of its devices.
By reducing tickets by 60% and deployment costs by 30%, ChromeOS
It has been the providing process that has had the most revolutionary effect. Agents have the option to ship their devices straight to new agents once they depart. Using the Google Admin panel, it can modify user IDs and passwords, and the new agents can immediately begin working.
Employees can also bring their own devices with the Google Admin console. IT used to find it very difficult to deploy when an agent brought in their own device. ChromeOS is revolutionary since it gives command over the deployment and security of the device. It only need to set up a user ID, password, and the necessary setup to remotely deploy in a matter of seconds.
Managing is easier
With ChromeOS’s seamless integration with BPO contact center software, BPO has complete control over its devices, guaranteeing their security and functionality. It can swiftly get agents ready for work by setting up security policies and providing them with access via Chrome Enterprise Upgrade. It can provide clients with a comprehensive end-to-end experience, better support its growth and remote agents, and gain real-time insights into overall operations using these combined solutions. Installing extra software is not required, and troubleshooting is much decreased. As a result of the 60% decrease in support tickets, the IT staff now has more time to concentrate on initiatives that further Triple Impact Connections.
Because of how well ChromeOS and ChromeOS Flex have impacted BPO companies, it is encouraging others to migrate. BPO clients are informed about the benefits of BYOD, the lower costs associated with shipping devices, and ChromeOS Flex, which keeps devices safe and functional for longer, increasing return on investment. When combined, the time and money benefits offered by ChromeOS and ChromeOS Flex result in a more effective business that maintains high customer satisfaction among agents and clients.
In brief
ChromeOS and ChromeOS Flex have been used by veteran-owned business processing outsourcing (BPO) firm Triple Impact Connections to simplify its IT infrastructure and cut expenses. The business has saved a lot of money by implementing a BYOD (Bring Your Device) strategy using ChromeOS in areas like support issues, cybersecurity monitoring, and technology rollout. ChromeOS’s centralized management, provisioning simplicity, automatic updates, and built-in security features are responsible for these savings. The article describes how Triple Impact Connections has been able to streamline its IT processes, lower operating expenses, and increase staff productivity with ChromeOS.
