IBM business activity monitoring(IBAM)
Applications are essential to IT and business operations. But IT departments frequently don’t know the particular business processes their apps serve, nor do they know how these processes relate to the underlying systems.
A group of related actions that result in a business outcome are called business processes. These procedures operate on many IT systems, including web and mobile platforms, apps, and the supporting infrastructure.
What is business activity monitoring?
IBM business activity tracking Instana Observability gives real-time business context for IT by extending observability to business processes.
Applications play a vital role in the business, as IT and business stakeholders recognise. However, IT departments are blind to the precise business processes that such apps provide, nor to the context of those processes’ relationships and connections to the underlying systems. Business analysts and site reliability engineers (SREs) cannot communicate effectively or share pertinent information with one other when they rely solely on isolated tools, isolated teams, and institutional knowledge. Teams are compelled to operate in a highly reactive manner, learning about the impact on the business only after the business team reports it.
IBM Instana Observability for business activity monitoring provides crucial context, bridging the gap between IT events and business activities. It makes it easier to prioritise issues based on business impact by ensuring teams understand how certain business processes are related to and impacted bytheir logical and physical dependencies spanning mobile, web, applications, and infrastructure. Because of its distinct methodology, Instana is the only business-process aware observability software available right now.
Tools for business process management, or BPM, are essential for helping businesses manage and model their business processes. Business monitoring seeks to automatically identify business process flows that are executed on IT systems, retrieve pertinent business context, and let business personas or site reliability engineers (SREs) prioritise problems based on how they affect the company.
IBM Business Automation Workflow, Camunda, and jBPM are just a few of the BPM technologies from which IBM Instana Business Activity Monitoring(IBAM) automatically extracts business context. It then seamlessly blends that context with IT context via Instana APM and Infrastructure sensors.
Instana Business Activity Monitoring’s (IBAM) main characteristics
IBAM automatically finds, records, and shows related activities and business processes. It provides comprehensive views into real-time metrics for business operations and activities, such as instance counts, underlying infrastructure changes, and IT problems affecting the operation or activity.
Using IBAM, you can carry out the following tasks:
- Examine specific examples of a business process and consider problems with the underlying IT architecture.
- Filter and group BPM calls using limitless analytics, and keep an eye on how IT events affect business operations.
- Make use of multiple feature flags to enable sophisticated features.
- Simplify the process of monitoring intricate systems and promptly resolve any possible problems to help guarantee peak performance.
Dashboard for the summary of business processes
A view of identified business processes, their important KPIs, and the underlying IT health are presented in real time on the Business Activity monitoring dashboard. Every process’s IT health is updated through alerts on underlying IT resources. With this dashboard, you don’t need to be an expert in the underlying IT architecture of the BPM to quickly identify processes that are affected by IT problems.
Business procedures combined with an IT environment
Collecting, analysing, and displaying real-time data such as processing times, latency, mistakes, and failure rates is essential to building an effective monitoring system. Key IT data are coupled with business process and activity indicators in business monitoring.
Metrics for processes and activities consist of:
- Process instances started (count): The total number of business process instances that were started within the chosen period of time.
- Errors: The total amount of call errors that occurred during the chosen time frame.
- Top activities: The five most common activities in a business process. Call latency, the total number of IT calls, and the percentage of incorrect IT calls are among the pertinent IT metrics that are shown next to each activity in this figure.
- Best services: The best IT services for supporting specific business operations. This chart shows call delay, total calls, and incorrect call rate for every service, just like the top activities chart does.
- Activity duration distribution: The length of an activity across time, together with other statistical measures like percentiles, means, and maximums.
- Lag: The millisecond-to-millisecond lag of activity calls.
- Infrastructure problems and modifications: The problems and modifications with the infrastructure of the services that underpin the business process and its supporting operations.
Impacted the events page’s business procedures
IT events now have a layer of business context thanks to the impacted business processes table that was added to the events page. A synopsis of the impacted business operations is presented, along with health data and related severity levels.
Platform attributes
A key component of identity and access management (IAM) is role-based access control (RBAC), which allows access to particular actions and functions depending on a user’s role or job function inside an organisation.
IBAM gives administrators the ability to manage which users and user groups can see which business monitoring capabilities, assisting in ensuring that only authorised users have access to critical business information.
Extra characteristics
Instana self-hosted operator now supports IBAM for users hosting BPM apps on-premises. Instana now supports the Camunda 8 platform, which is the next generation.
By watching business processes in the context of their logical and physical interdependence spanning mobile, online, applications, and infrastructure, IBM Instanta closes the gap between business and IT with this release.
The platform, which can be used with any technology and is specifically tailored for cloud-native environments, automatically and continuously generates high-fidelity data with unsampled end-to-end traces and one-second granularity. This type of data is essential for today’s dynamic, modern, and business-critical applications.
