AI at Your Service: Interactive Customer Experiences Are Provided by Digital Human Avatars With Speech Capabilities.
Which investigates the most recent methods and practical uses of chatbots, copilots, and agentic AI. The series will also showcase the NVIDIA hardware and software that drive sophisticated AI agents, which serve as the basis for AI query engines that collect data and carry out operations to change industries and everyday life.
Organizations throughout the world are looking for methods to deliver consistent, round-the-clock customer service with increased speed, accuracy, and scalability in order to boost productivity and upskill employees.
An example of this is the use of intelligent AI agents. In order to comprehend and react to natural language, they combine large and diverse data sources and provide sophisticated problem-solving skills.
Digital avatars, driven by generative and agentic AI, are increasing productivity in a variety of sectors, including manufacturing, retail, healthcare, and telecommunications. Employee AI avatars will be used by 45% of companies with more than 500 workers by 2028, according to Gartner, in order to increase human capital capacity.
AI is assisting businesses in optimizing income streams and improving staff efficiency and knowledge, from informing potential customers about regulations to providing them with customized solutions.
NVIDIA Digital-human
Where AI Avatars With Context Have the Biggest Effect
It takes constant learning and analysis to stay ahead in a market that is competitive and changing. Digital people, sometimes known as AI avatars, are improving operations and tackling important issues in a variety of sectors.
The capacity to provide individualized instruction and consistent, multilingual help for a range of use cases is a significant advantage of agentic digital human technology.
For example, a medical-based AI agent can assist telehealth services and offer virtual intake around-the-clock. Alternatively, by warning bank clients about possible fraud or providing tailored offers and investment advice based on their individual portfolio, a virtual financial adviser can improve client security and financial literacy.
These digital humans increase consumer loyalty, reduce expenses, and increase efficiency. The following are some important applications for digital humans:
- Personalized, On-Brand Customer Service: When introducing new clients to a company’s line of goods and services, a digital human interface may offer a personalized touch. They may give continuous customer service, responding quickly and resolving issues without requiring a live operator.
- Improved staff Onboarding: By offering reliable access to up-to-date institutional information at scale, intelligent AI assistants can provide efficient, flexible, and customized staff onboarding, whether in offices or hospitals. While retaining a thorough comprehension of company-specific data, these assistants may provide real-time solutions to questions with to pluggable, customizable retrieval-augmented generation (RAG).
- Smooth Language-to-Language Communication: Communication obstacles can cause operations in multinational corporations to lag. Avatars driven by AI and equipped with natural language processing skills can converse fluently in several languages. This is particularly helpful in settings where multilingual support is essential, such customer service or employee training.
Interactive AI Agents With Text-to-Speech and Speech-to-Text
A number of digital persons have been created by IT consulting and digital services company SoftServe for a range of use cases, demonstrating the technology’s potential to improve user experiences.
NVIDIA AI Blueprints and NVIDIA ACE technology enable SoftServe’s Digital Concierge to quickly deploy scalable, adaptable digital people across a variety of infrastructures.
By offering realistic interactions, constant availability, tailored replies, and concurrent access to all required knowledge sources, SoftServe’s virtual customer care assistant and digital concierge, GEN, enhances customer service engagement.
Additionally, SoftServe created FINNA, a virtual financial adviser driven by AI that can simplify complicated financial jargon and offer financial advice based on a client’s profile. It facilitates goal-oriented financial planning and risk assessment by streamlining onboarding and due diligence.
Another AI-powered digital person created by SoftServe using NVIDIA technology is called AISHA. The Digital Human Avatars, which was developed for the UAE Ministry of Justice, greatly enhances court procedures by speeding up access to legal databases, improving the correctness of decisions, and cutting down on case review times.
It illustrates how generative AI may improve customer service and operational efficiency in the legal industry by bridging the gap between technology and meaningful user contact.
How to Create AI Agents With Speech and Avatar Functionalities
There are numerous crucial phases involved in creating AI beings with speech and avatar capabilities.
- Identify the use case: Depending on the desired degree of engagement and immersion, select between 2D and 3D avatars.
- Development of avatars:
- Utilize specialized software and technological know-how to produce realistic motions and photorealism in 3D avatars.
- Choose faster development for web-embedded solutions for 2D avatars.
- Include speech technologies: For top-notch automated voice recognition and text-to-speech functionality to facilitate verbal communication, use NVIDIA Riva.
- Options for rendering: For high-quality output and computational efficiency, use Unreal Engine tools for 3D avatars or NVIDIA Omniverse RTX Renderer technology.
- Implementation: For scalability and real-time output, especially for interactive web or mobile apps, use cloud-native deployment.
“Building a Digital Human Interface for AI Apps With an NVIDIA AI Blueprint” and “Expanding AI Agent Interface Options With 2D and 3D Digital Human Avatars” for a general overview of designing interactive customer support products.
The AI Blueprint for Digital Human Avatars by NVIDIA
Dynamic switching between RAG models is one of the changes that have been included to the most recent version of the NVIDIA AI Blueprint for digital people to improve the responsiveness and interaction of digital avatars. In preview, users may immediately experience this.
The blueprint’s use of the Audio2Face-2D microservice enables developers to produce 2D digital people for online and mobile apps, which use a lot less processing resources than 3D models.
For basic interactions and platforms where photorealism is not required, 2D avatars work well. They are therefore perfect for applications like telemedicine, where minimal bandwidth needs and fast loading times are essential.
The addition of user attention detection using visual AI is another noteworthy development. With the help of this function, digital people can recognize when a user is there even if they are silent or inactive and start a conversation by saying hello. This feature is especially helpful in kiosk situations where proactive customer engagement may improve the quality of the service.
Getting Started
By providing pre-made procedures and tools to speed deployment, NVIDIA AI Blueprints make it simple to begin developing and configuring virtual assistants. The blueprints provide tools for developing scalable AI assistants that complement a company’s identity and provide prompt, effective customer service, whether the goal is a basic chatbot driven by AI or a fully animated digital human interface.
