Digital transformation consulting services

Digital Transformation

These days, the phrase “digital transformation” is used so frequently that it almost seems cliché. However, according to Frost & Sullivan specialists, there is a large gap between dream and reality for the majority of firms. With an emphasis on adapting to new work paradigms and customer expectations, improving capacity to handle increased demand, managing growth with fewer people, enhancing eCommerce capabilities, and meeting security and compliance requirements, digital transformation drives many IT expenditures. However, the majority of businesses are dissatisfied with their degree of success thus far.

Using data to enhance employee and customer experiences

In order to provide relevant insights and enable informed decisions, corporate apps are embedded in a vast network of intricate systems. As organizations transition to a digital future, they must deal with this problematic issue. By utilizing advanced analytics, artificial intelligence, and machine learning to create next-generation capabilities now, organizations can mitigate this scenario.

This is crucial in relationships with customers. When a consumer contacts a company via chat, email, or social media, for instance, that text or voice recording is unstructured data that must be gathered and processed as part of the transaction. At the same time, a structured system most likely contains the customer’s past interactions with the business.

Companies can only provide agents (or automated systems) with a complete, 360-degree perspective of the consumer by combining the two data types, and they can only act on the combined data sets to provide a truly personalized experience.

The supply chain, which evolved from a one-way, linear behemoth to an interdependent and intelligent network, exhibits a similar phenomenon. That increases responsiveness and decreases interruption risk, but only if your staff members have immediate access to communication and information.

The best way to take advantage of new technology is to give people direct access to the new features from the applications they already use on a daily basis. Since there is no disruption to existing workflows or need to reinvent existing business processes, employees find it simple to adopt new software and services and benefit from them.

Companies are transferring their enterprise apps to the cloud as they embrace digital transformation.  Moving to the cloud is seen as a significant project by many IT decision-makers, with some even saying it is the top priority. These individuals are in charge of managing the infrastructure and applications for their organization. Overall, they have seen that clients believe the cloud to be one of the most crucial elements in assisting them in reaching their professional objectives.

However, not every cloud solution is the same, so it’s crucial for IT and line-of-business teams to collaborate in order to select a partner that provides the services their company need.

Accelerating business change and growth for enterprises

SAP is optimized and the enterprise is modernized with the help of IBM ConsultingTM and Microsoft.

Glen Dimplex, a company founded in Dublin, has locations for sales, production, and distribution all over the world. Each of Glen Dimplex’s sites ran its own systems to manage daily operations prior to working with IBM Consulting. By switching to SAP S/4HANA’s single, integrated set of business processes and data, the company opted to start its digital transformation. Glen Dimplex hired IBM Consulting to make the most of its investment from a business perspective.

To help its staff make better decisions more quickly, Glen Dimplex is now giving them access to real-time analytics. The manual workload for order entry teams has been cut by 43%, and new, more efficient procedures have resulted in a 20% rise in on-time and complete deliveries.

One of the largest publicly traded industrial enterprises in Austria, OMV manufactures and sells oil and gas, cutting-edge energy, and premium petrochemical products. For everyday operations, each of its three divisions had a highly tailored SAP ERP system; however, when the company switched to SAP S/4HANA, it had to adapt its deployment strategies to each business unit.

It was advised by IBM Consulting to employ a hybrid strategy. For the corporate business, for instance, a greenfield approach to creating a new SAP S/4HANA system made sense. IBM Consulting used its Rapid Move methodology, driven by CrystalBridge, for the downstream implementation to lower the cost and complexity of integrating unique SAP ECC retail systems with SAP S/4HANA.

OMV is creating a digital core by defining integrated, standard processes that will make it simpler to integrate new acquisitions. By switching to SAP systems in the Azure cloud, the business has spent less on IT maintenance, increasing its efficacy and efficiency.

It is feasible to optimize corporate value and achieve the objective of digital transformation with the correct help and direction.

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