HP Workforce Experience Platform
The HP Workforce Solutions division (HPWS) unveiled a number of noteworthy innovations at HP Imagine with the goal of empowering businesses to succeed by providing more individualized, satisfying experiences.
HP is providing IT managers with improved tools, data, and insights with the expansion of access to HP Workforce Experience Platform, enabling them to guarantee that their staff members are connected and productive. HP is introducing sophisticated monitoring tools and the worldwide availability of HP Managed Collaboration Services, which proactively resolve issues before they affect employees, for clients that wish HP to manage their IT infrastructure. Additionally, HP is introducing a new service that enables staff members to resume work promptly in the event that technology malfunctions. Additionally, HP is launching a new service to assist businesses in leveraging AI to increase worker productivity and increased refurbishing initiatives to promote a more circular economy.
Workforce Experience Platform
The HP Workforce Experience Platform Has New Features and Is Extending Beta Access
Over 270K devices have joined in the three-month-long private beta of HP Workforce Experience Platform, a platform that automatically anticipates and removes digital friction across every employee endpoint from a single dashboard.
With this expansion of access, HP is now offering new or renewing HP Proactive Insights clients in the US free access to the Workforce Experience Platform Beta.
Along with PCs, HP is releasing new tools as part of this version that let users monitor, secure, and manage printer performance at scale. Through preemptive anomaly identification and astute recommendations, new capabilities in AI-powered fleet management and employee attitude analysis can help lower IT support calls and employee downtime.
Additionally, HP Workforce Experience Platform allows IT to easily and securely leverage Workforce Experience Platform data within their current workflows by supporting integrations with Microsoft Power BI, Power Automate, and Tableau (available now), with plans to support Microsoft Intune and ServiceNow in a future release. As a result, IT can now see its fleet of devices more comprehensively, with improved data accuracy and more specialized IT activities that help save costs and increase return on investment.
New Worldwide Command Centers with Enhanced Monitoring Features
HP is announcing advanced Monitoring and Management capabilities, enabled by new global command centers, to help customers monitor and manage both HP and non-HP devices globally, including detecting and remediating incidents, as businesses look to shift their IT support from a reactive to a proactive approach.
The HP uses telemetry to keep an eye on hundreds of data points in PCs, printers, and conference room equipment. This makes it possible for HP Service Experts to find problems and take proactive, remote action to fix them before they affect employees. Customers of HP’s managed solutions can access these HP Managed Services worldwide and purchase them directly from HP.
First Out-of-Band Diagnostic and Remediation Capability in the Industry
Workers now anticipate receiving the same caliber of assistance from remote locations as they would from an office. When a computer breaks and won’t restart, for example, the issue may not always be solved using the current remote support tools.
With the most advanced remote remediation technology in the industry, HP is introducing a new HP out-of-band remediation service that will help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT. With this service, more PC issues can be fixed remotely than ever before, even if the PC won’t boot. HP is the first PC maker to employ encrypted cloud connections and out-of-band technologies to safely connect to distant PCs running less than the operating system. With almost little help from the end user, this gives HP support agents complete keyboard, video, and mouse (KVM) control to diagnose and resolve more complicated problems like boot failures, imaging problems, and BIOS issues.
With the purchase of any new Intel vPro equipped PC from HP or an authorized reseller, this industry-first remediation service is anticipated to become available later this year in North America and the EU as an add-on to an HP Essential, Premium, or Premium+ Support package. In the upcoming months, HP intends to extend the service feature availability to further commercial PCs.
Customers Can Now Fully Utilize Microsoft Copilot’s Potential with the Help of New AI Advisory Services
Additionally, HP is launching a new AI advisory service to assist users in realizing the full benefits of Microsoft 365 Copilot. This new AI advising service will assess an organization’s existing state of affairs and level of preparedness for AI, provide interactive workshops to help businesses optimize the advantages of AI, and assist businesses in developing their rollout plans for new AI technologies. It is anticipated that in November 2024, the US, UK, France, Spain, Ireland, and Germany will have access to this new AI Advisory Service.
Developing Experiences for Collaborative Teams
Global Customers Can Now Avail Managed Collaboration Services
More workers than ever before are connected through video collaboration in today’s flexible work environment. HP is introducing HP Managed Collaboration Services, which will be available globally, to assist clients in maintaining and updating their conference rooms. Utilizing Poly and HP equipment, HP Managed Collaboration Services provides flexible, dependable managed room solutions that guarantee every space is video-enabled and prepared for use, all while delivering outstanding meeting experiences.
HP Certified Refurbished
Increased Selection of HP Approved Refurbished Hardware
For US Managed Print Solutions clients, HP is adding LaserJet Multi-Function Printers to its HP Certified Refurbished hardware line to meet customer demand for high-quality, reliable second-life devices.
Every HP Certified Refurbished product is put through extensive refurbishing and inspection procedures, uses only authorized HP parts, and is supported by HP Support to provide you additional peace of mind. The HP Certified Refurbished hardware portfolio now includes the LaserJet options, in addition to the HP EliteBook 800 G6 and G7 series notebooks that are available in France and the United States.
