Contact Center Modernization with Amazon Connect IBM Consulting and AWS used generative AI to create summarization and categorization functions for voice and digital interactions
Through intelligent issue resolution and observability, the new generative AI capabilities help clients improve business serviceability and availability for AWS-hosted apps
Supply Chain Ensemble on AWS This anticipated service will include a virtual assistant to help supply chain workers meet customer expectations, improve inventories, decrease costs, streamline logistics, and identify supply chain risks.
Dedication to AWS watsonx integration skills and growth
IBM is also fulfilling client demand for generative AI capabilities on AWS by offering watsonx.data, a fit-for-purpose data store built on an open lakehouse architecture, as a fully managed SaaS option in AWS Marketplace
The team used IBM Garage to co-design a custom data and AI reference architecture for Bouygues Telecom’s cloud and on-premises AI and data projects across numerous cloud scenarios
IBM Consulting helps clients set guardrails that correspond with the organization’s principles and norms, minimize bias, and manage data security, lineage, and provenance to expand business AI
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