IBM Sterling Intelligent and OneRail have pledged to revolutionise omnichannel fulfilment by enabling same-day in-store delivery. Meeting client expectations for speed and dependability is a crucial distinction in the fast-paced retail world. In order to integrate OneRail’s delivery orchestration capabilities into the IBM Sterling Order Management and Fulfilment Suite, IBM announced a partnership with OneRail, a top supplier of last mile omnichannel fulfilment solutions, and IBM Sterling Intelligent Promising. The goal of this integration is to give wholesalers and retailers more intelligent, flexible fulfilment options while providing customers with a smooth, shopping experience.
A seamless unified commerce experience
Managing inventory across several distribution nodes, such as warehouses and physical shopfronts, presents retailers with difficult tasks currently. By tackling these challenges head-on, OneRail and IBM Sterling’s partnership offers customers a smooth and balanced shopping experience. Businesses may employ sophisticated decision-making tools to optimise all facets of order fulfilment, from sourcing inventory to choosing carriers, by incorporating OneRail’s cutting-edge OmniPoint platform within the IBM Sterling Intelligent Promising suite.
IBM’s Worldwide Leader for Supply Chain Sales, “IBM’s retail customers want to expand order fulfilment capabilities to intelligently leverage their inventory across all distribution nodes, including store locations.” “A major step forward in assisting retailers in making accurate and dependable order promises that enhance customer experience while lowering fulfilment costs is the modular addition of OneRail’s industry-leading last-mile capabilities to Sterling Intelligent Promising.”
Dynamic fulfilment: quicker and more intelligent
IBM’s Order Management System (OMS) benefits from OneRail’s OmniPoint data, which automates last-mile logistics and fulfilment orchestration. In real time, the system collectively and intelligently chooses the most effective carrier, the best shipment option, and the best place to satisfy inventories. Retailers and distributors may accomplish the following by incorporating OneRail into IBM Sterling OMS:
Delivery on the same day
Enable 98% on-time same-day delivery, delighting clients with dependability and quickness.
Extensive driver network
To manage deliveries at scale, link to a network of 12 million drivers.
Additional cost reduction
Use sophisticated decision logic to choose the most effective delivery method and route to cut fulfilment expenses.
24/7 support
Take use of OneRail’s Exceptions Assist staff, a 24/7 people-powered support system that guarantees flawless delivery.
Real-world impact: Success stories
The success stories of businesses that have already used dynamic fulfilment demonstrate the platform’s capabilities.
Auto Parts Advance (AAP)
With less than 20,000 SKUs available at each location and a catalogue of 2 million distinct components, AAP had trouble effectively completing client orders. AAP was able to obtain inventory visibility across several sites by utilising OneRail and IBM’s technology, which allowed for real-time dynamic inventory selection. This decreased inefficiencies and enhanced their capacity to precisely match demand. As a consequence, their 30-minute delivery sector saw a 27% boost in revenue, a 98% on-time delivery record, and a 12% decrease in transportation expenses.
Delivery of Critical Parts
OneRail’s ability to dynamically match the appropriate carriers and modes allows AAP to provide time-sensitive auto parts to more than 250,000 repair shops across the country. AAP was able to satisfy strict 30-minute delivery windows thanks to the solution, which saved repair businesses a significant amount of time and maintained customer satisfaction.
Building the future of fulfillment
“IBM is excited to collaborate with IBM Sterling to integrate it’s cutting-edge delivery orchestration and fulfilment capabilities into their OMS suite.” This partnership tackles some of the most significant issues facing the retail and wholesale industries, such as order sourcing inefficiencies that frequently result in split shipments, stockouts, or cancelled orders. IBM’s dynamic fulfilment system guarantees a flawless delivery experience that maximises operations while keeping the customer promise.
OneRail’s overarching goal of revolutionising omnichannel fulfilment through sustained investment in data science, machine learning, and artificial intelligence is further supported by this collaboration. OneRail wants to give its clients unmatched visibility and control over their fulfilment operations by extracting actionable information from the OmniPoint platform.
What this means for retailers
When OneRail and IBM Sterling work together, merchants can:
- Reduce split shipments and stockouts to increase profitability.
- Faster and more reliable delivery improves customer satisfaction.
- Improve real-time judgements using data.
This alliance raises the bar for omnichannel fulfilment as the retail sector evolves, helping firms stay ahead of the competition and meet customer requirements.
