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Readiness for Generative AI: What Qualifies as Good?

Businesses of various sizes and in almost every industry seek to employ generative artificial intelligence (GenAI) to enhance their operations. How can a company get ready to leverage generative AI throughout all divisions, departments, and business units? Which skills are the most crucial to develop or obtain?

You Need a Framework to Reach High GenAI Readiness

They have developed a framework covering six readiness dimensions to assist you in being deliberate about your

Level of generative AI preparedness:

• Governance and Strategy
• Information Administration
• AI Frameworks
• Platform Management and Technology
• Organization, People, and Skills
• Acceptance and Modification

Here are some key points for each of these aspects that illustrate increasing degrees of preparation. Keep in mind that these are, in a sense, snapshots of your GenAI destination descriptions of future states for these dimensions.

The majority of businesses will roll out many GenAI initiatives concurrently with their advancement along these dimensions, and the preparedness improvement activities will be informed by the lessons gleaned from those early projects.

Utilize use cases, business requirements, and clear governance to guide your GenAI strategy.

Business and IT leaders work together to establish specific goals that are in line with business priorities and actively oversee a pipeline of GenAI projects in an organization that has reached a high level of readiness for the technology.

Achieving agreement in an organization’s transformation plan is more crucial than ever, especially in light of the extraordinary prospects for innovation and optimization that GenAI offers. Opening by conducting a structured campaign of strategies conferences, involving all parties engaged in this transition, guarantees that all opinions are heard, clears the way for consensus, and provides everyone with a clear understanding of the organization’s future state and the road to get there.

Having a good understanding of the use cases that matter most to the company is essential. Given the wide range of possible applications for GenAI across the whole organization, organizations frequently struggle with setting priorities. Dell Technologies has developed a use case prioritization tool as part of our Professional Services for Generative AI. This tool allows business, IT, and finance experts to rank use cases based on technical feasibility and business value.

Potential risk is associated with new use cases, hence it’s critical for enterprises to effectively oversee all GenAI initiatives. This guarantees adherence to laws, risk management protocols, and changing ethical standards.

Organize Your Data Center

Pre-trained models, which need access to an organization’s data to provide the context required for the effective deployment of GenAI use cases, are what many businesses utilize as they begin their path towards generative AI. Delivering high-quality data to the model in a timely way becomes crucial to the success of GenAI, regardless of whether that data is supplied by model augmentation or tuning (such as Retrieval Augmented Generation, or RAG).

As a result, scalable data management which organizes data discovery, acquisition, and curation is given top priority in high-readiness organizations as a critical enabler for GenAI. A user-friendly catalog of enterprise data resources should be available to business analysts and stakeholders.

Organizations may guarantee data is clean before use, minimizing bias and mistakes and averting the disclosure of confidential information, by putting data management front and center. The usage of data models to enable pipelines, automated transformations, easy connectors, and both structured and unstructured data are good indicators of maturity.

Align the Model with the Use Case and Keep an Eye on Performance

Since training a model is expensive, time-consuming, and requires a lot of skill, many firms may opt to adopt methods like prompt-engineering, RAG, or fine-tuning a pre-trained model in order to reap the benefits of GenAI more rapidly.

Customers have an increasing array of options when choosing pre-trained models, which brings with it both new potential and problems. When choosing a model, considerations such as security, privacy and fairness, operations, and user experience should be crucial.

Choosing the appropriate model is only the first step. A high-readiness company sets up procedures to assess the efficacy of the generative AI models it has selected, and it periodically modifies the model’s parameters to maximize efficiency. Organizations should regularly evaluate their models’ compliance, safety, fairness, and accuracy.

Establish a Robust Operational and Technological Basis

An business needs a reliable platform to execute and manage the use cases and models that they have chosen. A well-developed company will employ a GenAI technology stack suitable for its use cases, security requirements, and data limitations. It will also guarantee that these technologies are uniform throughout the business and are used for high-priority use cases. Multiple data sources are effortlessly merged with AI data.

Since scalable data management is essential to the success of GenAI, highly developed enterprises will have powerful analytics tools and a GenAI-ready data management architecture, like Dell’s data lakehouse for analytics.

Boost Your Organization and Skill Level

Individuals with AI expertise are in a good position to use GenAI. But in addition to the abilities needed for conventional AI, additional capabilities are also needed. Training is offered to experts in platforms and tools, architecture, data engineering, and related fields by a high-readiness GenAI business. End users get knowledge of data analytics concepts and how to create powerful prompts. New operations and support teams devoted to generative AI are added to this.

Control Adaptation and Adoption

A company that is well-prepared for generative AI knows exactly where and how it may benefit them. Though this is not a static area, the early planning sessions do contribute to the creation of that early picture. Collaboration between IT and business is essential to incorporating GenAI into new projects.

Organizations should make continuous progress in GenAI standard practice, which may be accomplished in a variety of methods. By gathering both automatic and human input from model outputs, teams may apply lessons gained to information retrieval, guardrails, and model training.

These companies include automatic adherence to government rules, company policies, and data protection into their development and deployment procedures.

Seize Short-Term Opportunities for GenAI and Enhance Your Preparedness for GenAI

The quantity and financial effect of possibilities to use the advantages of generative AI grow as a company advances in preparedness.

However, don’t believe that you should hold off on using GenAI for important use cases until the readiness dimensions reach a particular point. Shorter-term, tactical initiatives that can provide immediate cost savings and efficiency are a good place to start.

There are several ways that Dell Consulting Services may assist you in implementing GenAI best practices. A Generative AI Accelerator Workshop is a fantastic place to start if you want to evaluate your organization’s readiness for GenAI. It is a half-day interactive strategic session with business and IT leaders.