Azure AI Agent Service
The AI agents developed by Microsoft are leading a major shift in how businesses operate currently. Businesses and sectors are realising the potential of these intelligent agents, which automate repetitive processes and enable people by freeing up important time to be more productive, efficient, and empowered to drive business.
AI agents manage data input, customer support, and predictive maintenance in industries including manufacturing, healthcare, and finance. Nearly 70% of Fortune 500 businesses already utilise Microsoft 365 Copilot to handle a variety of repetitive and monotonous activities, such sorting through emails and taking notes during Teams meetings, demonstrating the growing trend in usage. A new generation of AI-powered agents will be able to do additional jobs in 2025, even taking on some of your responsibilities.
A huge opportunity is being provided here. Agents are the newest applications for an Artificial Intelligence-powered world in which cross-organizational, business-process, and personal agents cooperate to improve cooperation and productivity. Real innovation and outcomes are emerging as a result of their development, and businesses are reaping genuine rewards.
Making work easier and saving time
Customer service is a prominent instance of the application of AI agents. Agents may be used by businesses to plan meetings, respond to regular questions, and even keep an eye on market developments. In addition to speeding up response times, this guarantees that human agents may concentrate on more complicated client problems, which raises customer happiness and service quality.
For instance, the network of more than 170 movie theatres and location-based entertainment facilities operated by Cineplex, a well-known media and entertainment corporation with over 10,000 workers, receives millions of visitors each year. In order to enhance their customer service, their engineers developed a sophisticated copilot agent that has allowed agents handle requests in as little as 30 seconds instead of up to 15 minutes.
“The Microsoft Copilot Studio’s ease of use and capabilities have Microsoft’s Guest Services representatives giddy. In only five months, Microsoft’s copilot has handled over 5,000 refund claims while cutting down on handling time and back-office tasks while improving agent satisfaction and passenger experience.
Azure AI Agent Service empowers developers with a world-class enterprise-grade solution
Organisations require adaptable, safe platforms for the development, deployment, and monitoring of autonomous AI agents in order to fully realise their potential. The best platform for creating, modifying, and implementing AI agents with complete control over their data, integrations, and security is Azure AI Agent Service.
With a suite of feature-rich, managed capabilities, it enables developers to create safe, stateful, autonomous AI agents in code-first environments such as Visual Studio Code and GitHub that automate all business processes. Azure AI Agent Service has made it possible to implement client side function calling with just a few lines of code, when previously it required hundreds. After that, these agents may easily integrate with the rest of the Microsoft ecosystem to improve productivity and automate processes.
Watch how Azure AI Agent Service helps people work smarter:
One client use case from Fujitsu, a world leader in information and communication technology (ICT) solutions, highlights the capabilities of Azure AI Agent Service. Fujitsu developed an AI-powered automated solution to expedite proposal development in response to inefficiencies in sales proposal generation. This allowed sales teams to concentrate on high-value client engagement.
The system was built using Azure AI Agent Service and Semantic Kernel. The AI agent smoothly integrates into Fujitsu’s current Microsoft environment while dynamically retrieving and synthesising data from disparate sources to ensure correctness and relevance. Over 35,000 employees saw a 67% improvement in productivity as a result of this transition, which also decreased manual labour and improved sales efficiency.
In addition to enhancing internal operations, Fujitsu’s success with Azure AI Agent Service sets the stage for future growth into multi-agent orchestration and enterprise-wide automation, among other areas of Artificial Intelligence-driven innovation.
Watch this video to see how Fujitsu is using AI agent-driven proposal generation to drive sales efficiency
Microsoft is committed to providing useful solutions and ground-breaking ideas to help you succeed in this fast-paced environment as AI agents transform several industries and provide new opportunities. Microsoft is excited to watch how companies use the revolutionary potential of AI agents to propel their futures ahead, especially since Azure AI Agent Service and Azure AI Foundry offer cutting-edge technologies that meet the practical needs of developers and business executives alike.
Microsoft commitment to trustworthy AI
Businesses from a variety of sectors are using Azure AI Foundry and Copilot’s capabilities to spur expansion, boost output, and provide experiences with additional value.
Microsoft is dedicated to assisting businesses in developing and utilising trustworthy AI, which is safe, private, and secure. In order to deliver industry-leading promises and capabilities that transcend their three pillars of security, privacy, and safety, Microsoft leverage best practices and insights from decades of studying and developing AI solutions at scale. Only when you combine Microsoft’s product capabilities to confidently enable AI transformation with it commitments, including their Secure Future Initiative and Microsoft Responsible AI principles, can you create trustworthy AI.
